Service Offerings

For almost a decade, the professionals at Noise Consulting have been helping businesses and organizations succeed. Through personalized support, we become an extension of your team, functioning as your very own IT department for business. How? With a skilled team of professionals who have the training, experience and tools to support you, AND the business knowledge to understand why it's critical.

Do you want to improve productivity or eliminate wasteful spending? Is there important data that should be protected? Interested in managed services? Can we apply technology to solve a challenge that you face? We understand business and are in a position to successfully support you. It will be a pleasure to learn how we can help.

Management Consulting

Our constant focus is to contribute to the success of our clients by partnering with them to enhance their business processes and to create innovative solutions to their business challenges. Read More

Systems Integration & Maintenance

Provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advance use of technology. Read More

Project Management

Our constant focus is to contribute to the success of our clients by partnering with them to enhance their business processes and to create innovative solutions to their business challenges. Read More

Staff Augmentation

Our resource staffing team has expert knowledge in the tech industry and in your local job market to help you find the right IT professionals, whether you need them for just a few hours, a couple of months, or for the long term. Read More

Service Management

Our constant focus is to contribute to the success of our clients by partnering with them to enhance their business processes and to create innovative solutions to their business challenges. Read More

Management Consulting

 

 

Management Consulting

At Noise Consulting Group we have a team with a deep knowledge base that includes resources with years of Industry experience in key decision making roles and responsibilities that include developing the overall customer strategies for some of the largest companies in the United States. Complementing this experience are resources with years of Big Six Consulting experience. We blend this experience together to give you a team that have walked in your shoes and understands the challenges of today and the uncertainty of tomorrow. One of our team’s approaches is to always keep an eagle eye on the three sides of the performance triangle. Ensuring all three sides of the performance triangle remain in balance, actively managing cost, quality and delivery time.

Business Architecture

By focusing on the values, rather than tools and technology, it will be easier to get engagement with business managers.  Each of the steps are designed to address a particular general business need.

Although the project may be carried out by staff from the IT department, it is vital that they stay focused and engaged on business needs and avoid being sidetracked into technology.  From step 2 onwards, you will see that technology will be required to store and report on the information, but the emphasis is on storage and reporting, not on applications or technology.

By demonstrating value across the early stages of the project, you will find that the project moves from a “push” into the business to a “pull” from the business – we all like to be associated with success!

As you will discover, each step leads you in an easy and logical manner, toward achieving a usable Business Architecture that can evolve and grow with your operational needs.

Let our industry experts help shape your business and processes.  Contact us at sales@noiseucd.com today.

Process Engineering

Process Engineering is essential to businesses seeking to identify and improve performance related issues affecting customers.

Process Engineering includes Business Process Management (BPM) and Enterprise Relationship Planning (ERP).  While there are tools to help companies manage Process Engineering, re-designing and re-organizing a company’s processes is an ongoing endeavor for most corporations as they grow and become bigger.

BPM services can improve the visibility and control of your business processes by driving efficiency and flexibility in monitoring performance measures in lowering cost and increasing the delivery of quality of service.  

We at Noise Consulting have consultants that can help our clients apply market leading processes and tools for effective Business Process Engineering.  Our consultants are experts in leading successful BPM rollouts and engineering sessions that provide critical strategy rethinking in accomplishing work that help improve customer service, cut operational costs and increase customer satisfaction, all of which add value to being competitive in the market. 

Let us bring our experts to help shape, optimize and monitor your business processes.  Contact us at sales@noiseucd.com today.

Business Process Improvemnt (BPI)

About Business Processes

 

Processes can be formal or informal. Formal processes – also known as procedures – are documented, and have well-established steps.

For example, you might have procedures for receiving and submitting invoices, or for establishing relationships with new clients. Formal processes are particularly important when there are safety-related, legal or financial reasons for following particular steps.

Informal processes are more likely to be ones that you have created yourself, and you may not have written them down. For example, you might have your own set of steps for noting meeting actions, carrying out market research, or communicating new leads.

The Importance of Efficient Processes

These different kinds of processes have one thing in common: they're all designed to streamline the way that you and your team work.

When everyone follows a well-tested set of steps, there are fewer errors and delays, there is less duplicated effort, and staff and customers feel more satisfied.

Improving Your Team's Processes

When you encounter some of the problems mentioned above, it may be time to review and update the relevant process. Follow these steps to do this:

  • Step 1: Map the Process
  • Step 2: Analyze the Process
  • Step 3: Redesign the Process
  • Step 4: Acquire Resources
  • Step 5: Implement and Communicate Change
  • Step 6: Review the Process

Summary

A business process is a set of steps or tasks that you and your team use repeatedly to create a product or service, reach a specific goal, or provide value to a customer or supplier. When processes work well, they can significantly improve efficiency, productivity, and customer satisfaction.

Keep in mind that you'll need to improve most processes at some point. New goals, new technology, and changes in the business environment can all cause established processes to become inefficient or outdated.

Let our industry experts help shape your business and processes.  Contact us at sales@noiseucd.com today.

Change Management

Successfully manage the people side of change with Change Management

Our experience in performing Change Management services of varying degrees of complexity and industries has helped us to solidify the following four guiding principles for Change Management and Integration:

  • 1. Success requires that the change efforts must be heavily focused on the people affected by the change.
  • 2. Complex changes require a multi-dimensional, consistent, and intuitive approach.
  • 3. Though many effective Change Management methodologies have been developed, the optimal change management approach for a given action will include a combination of elements specific to each client’s unique circumstances.
  • 4. Client personnel must be actively involved in designing and implementing change initiatives.

 We at Noise Consulting Group have change management experts that would partner with you in understanding, planning, implementing and communicating change in your organization.  Let our experienced experts help shape your business and change management processes.  Contact us at sales@noiseucd.com today.

Channel Management

What is Channel Management?

Channel Management. Yet another sales and marketing phrase that is thrown around like everyone knows what it means. But so few companies really comprehend channel management in a way that really helps them. It’s really no wonder. Sales channels (being the conduits by which we distribute our products to the end-user) come in many shapes—from direct, to the web, to the traditional retail environment.

Channel management, as a process by which a company creates formalized programs for selling and servicing customers within a specific channel, can really impact your business—and in a positive way! In order to customize a channel management program, channels are segmented by like characteristics.

Defining a channel management strategy for each segment allows you to be more effective within each segment, while gaining efficiency at the same time. Still, maintaining brand consistency across all channel segments is critical to your long-term success.

Let our experienced staff help shape your business and channel management programs.

Reselling

Utility Companies Seek New Opportunities to Generate Revenues on Technology Investments

In response to state based initiatives and constraints, elongated economic challenges and related consumer behaviors, utility organizations must now creatively and uniquely identify opportunities to increase their financial footprint in an otherwise highly regulated industry. As we know, the needs of the utility industry market are vastly different from traditional markets in that utility organizations must adhere to strict revenue and profit protocols which limit financial gain and opportunity. In recent years, periodic rate cases filed by utility companies, when approved, have become less lucrative yielding smaller returns. In addition, utility companies are contending with bad debt related to consumers on payment deferral plans or consumers not paying their bills at all. As is the case, utility companies are now thinking of new ways to create and allocate revenue to infrastructure gains and investments.

In today’s economic environment, utility companies have limited options to recapture any level of investment or reinvestment dollars. One emerging area is the ability to market intellectual technology that utility organizations have developed to support a particular similar size, operational scope and business process.

Noise Consulting Group,Inc., a utility industry focused leader in providing professional services, is proud to offer your business the opportunity to participate in our Reseller Program. As your reseller partner, we will be given authorization to resell or license your proprietary software or software enhancements. The Reselling Program includes the formalization of a business services agreement, inclusive of engagement and relationship tenants, business requirements, marketing needs and timelines. The Reseller Agreement will allow Noise Consulting Group, Inc. to take the product and services to the marketplace where we will lead and be responsible for the client engagement and development of requirements. Our unique status in the utility industry will be used as leverage to provide the needed Sales, Integration and Implementation focus and support.

Contact us at sales@noiseucd.com today.

Service Management

IT Service Management (ITSM) is a process-based approach focused on the delivery of IT services. Service Management takes a holistic view of technology operations and helps companies implement tools and techniques such as best practices, service level agreements and other guidelines to help separate areas of IT function smoothly. as one unit.

The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management. A concept that was started by the British government, ITIL has become the global standard for how the IT lifecycle is managed. Let our ITIL experts at Noise to help you run your most challenging IT Service needs.

In this fast moving environment of bring your own device and custom cloud based applications, departments can get out of sync. ITSM provides the framework to structure a well defined and executed service management plan.

We offer ITIL Certified Consultants to help you design, develop, and implement service management in the following areas:

  • Service Desk Management - Our goal is to develop and manage a Service Desk that is objective and serves as a point of contact between users and IT Services. Noise Certified Consultants understand that today the Service Desk has to act as the gate keeper for all of the service support processes which include:
    • Logging and monitoring incidents
    • Applying temporary solutions to known errors in collaboration with Problem Management
    • Working with Configuration Management to ensure that relevant databases are up-to-date
    • Managing service request changes in collaboration with Change Management and Version Management
  • Incident Management - Our consultants bring a dynamic skill set to resolve any incidents causing an interruption of service. IMPACT, URGENCY, PRIORITY and RESTORATION are our priorities.

  • Event Management - Our consultants’ goals are to leverage active monitoring tools that poll key configuration items to determine status and availability. We will also choose the right monitoring tools that detect and correlate operational alerts or communications generated by configuration items. In addition, we leverage automation to manage events which drives effectiveness and efficiency.

    Our main focuses are:

    • Informational - These are events that should be logged for potential future analysis including confirming if the service is operating as expected.
    • Warning - During service design, thresholds are identified that help gauge the status of a system. When the threshold is reached, predefined parties, or notification groups, are alerted that the threshold has been reached.
    • Exception - This branch is reserved for configuration items (hardware, software or service) that are operating abnormally or have failed. Abnormal behavior criteria should be defined during service design to better understand what types of scenarios trigger what types of exception handling.
  • Problem Management - As a part of our Incident Management functions we handle Problem Management which involves investigating the underlying causes of any real or potential anomalies in the IT service and clearly defining possible solutions to anomalies.

    We gather all necessary information to forward requests for changes (RFC) needed to re-establish quality of service and carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects.

  • Configuration Management - Our consultants implement four main functions of configuration management including:
    • Controlling all the elements of the IT infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB)
    • Providing accurate information about the IT configuration to all the various management processes.
    • Interacting with Incident, Problem, Change and Release Management so that they can resolve incidents effectively by finding the cause of the problem rapidly, making the changes necessary to solve it, and keeping the CMDB up-to-date at all times.
    • Periodicallyperformaudits to help ensure configuration of the systems in the production environment and comparing it with that held in the CMDB to correct any discrepancies.
  • Change Management - Noise Certified Consultants aim to minimize the risks of exposure, impact and disruption to the service primarily by implementing changes successfully the first time and thus saving time and money. It is important to us to manage and show the value of an effective and efficient Change Management process to both IT and the Business cannot be overstated.

    With our tools and methodologies our consultants have experience solving known errors, developing new services, improving existing services and meeting legal requirements.

  • Release Management - When it comes to Release Management our consultants are capable of owning the entire lifecycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios. Our team of Release Managers can manage your next application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs.

In addition we can help you set up the necessary support areas for your organization. We offer:

  • Service Level Management
  • Availability Management
  • Capacity Management
  • Financial Management
  • IT Service Continuity Management
  • Security Management

Contact Us at sales@noiseucd.com today and let us help you implement your Service Management strategy.

Strategic Planning

Our strategic consultants understand the direction of the marketplace and can assist you in consolidating and optimizing your current organizations, designing and implementing new programs, business practices, operations and systems. We will help you become leaders in your industry. We help our clients make important strategic decisions based on qualitative and quantitative criteria. These criteria clearly define alternatives and quantify the value proposition of each alternative.

Let our strategic planning experts assist your business with the creation of a strong winning model.

Enterprise Strategic Solutions

 

Companies need Enterprise wide Strategic Solutions to maximize benefits for the Capital Spend

 

Too many times after the roll out of an application the intended benefits never reach the levels anticipated during the application selection and sanctioning process. Additionally, there may be negative consequences on other departments within the organization that were completely overlooked or underestimated prior to the launch of the initiative. To maximize the value of the investment we at Noise help our clients to have a solid and realistic understanding of all costs, risks, benefits on the entire organization and not just the department or division implementing a new application.

Noise Consulting takes a holistic approach to the initiative and assists the impacted business units from the inception of the initiative throughout the complete life cycle of the initiative. All impacted businesses are part of the governance and decision making process through the complete life cycle of the project. Working with all impacted business units, we have a series of stage gate assessments where the impacted units report on their readiness at that point in time. All impacted units determine their readiness at each step along the journey and our Project Executive leadership team works directly with each business unit in all aspects of strategic deployment. There is a partnership formed and shared responsibilities with the Noise Project Team and all impacted business units. The impacted business units aren’t just the recipients of the initiative but rather an essential part of the team delivering that Strategic Initiative.

To learn more about how Noise can help your company deliver the anticipated benefits and have the entire enterprise ready for your next initiative, contact us at sales@noiseucd.com today.